Website terms

These terms govern the use of the tripibuss.ee website and inquiries submitted via the website. By using the website, you confirm that you have read and agree to these terms.

Service provider / website operator (merchant): OÜ Tripibuss (registry code 16302157) VAT No. EE102410404 Tähe 18, Tartu 50103, Estonia helari@tripibuss.ee, +372 552 4950 https://tripibuss.ee/

1. Definitions

1.1. Website – tripibuss.ee and its subpages. https://tripibuss.ee/ 1.2. User – a person who visits the Website or submits an inquiry via the Website. 1.3. Inquiry / booking request – a request submitted via the Website form regarding a rental period (e.g., dates, times, driving area, contact details). https://tripibuss.ee/ 1.4. Agreement – the vehicle rental agreement (together with the booking confirmation and any additional terms) governing the rental relationship. The Agreement may be published separately on the “Rental Agreement” page. https://tripibuss.ee/en/rental-terms

2. Purpose and Use of the Website

2.1. The Website provides information about Tripibuss services, pricing and availability, and enables submitting a booking request. https://tripibuss.ee/ 2.2. We may temporarily restrict or interrupt the Website due to maintenance, security updates, or technical issues. 2.3. The User undertakes to use the Website in good faith and lawfully, including not to:

• disrupt the operation of the Website (e.g., malicious requests, attack or scanning attempts),
• submit false data,
• attempt to access non-public parts.

3. Submitting an Inquiry and Entering into a Contract

3.1. Submitting an inquiry does not automatically create a binding rental agreement. An agreement is formed only when Tripibuss confirms the order/booking and the parties agree the rental terms (including payment) via the rental agreement and/or booking confirmation. https://tripibuss.ee/en/terms 3.2. Tripibuss has the right to refuse an inquiry (e.g., the vehicle is not available, information is incomplete, identity/driving entitlement cannot be verified, or there is another justified reason). 3.3. The User is responsible for ensuring that the data submitted in the inquiry (including contact details and rental period) is correct and up to date. https://tripibuss.ee/

4. Pricing Information and Availability

4.1. Pricing information, calculations and campaign messages displayed on the Website are generally informative and may change. The exact price, availability and final terms are confirmed in the booking confirmation and/or the rental agreement. https://tripibuss.ee/en/terms 4.2. If there is an obvious error on the Website (e.g., incorrect price, technical malfunction), Tripibuss may provide a corrected offer or cancel a confirmation based on the error within a reasonable time.

5. Payments and Payment Intermediaries

5.1. Online payments (if used) are facilitated via payment service providers. The Website lists Montonio Finance OÜ, SumUp EU Payments UAB as payment intermediaries; payment is made in the relevant provider’s environment and Tripibuss has no access to your bank or card details. https://tripibuss.ee/en/terms 5.2. Specific rules on payments, refunds and fees may depend on the rental agreement, booking confirmation, and the payment provider’s terms. https://tripibuss.ee/en/rental-terms

6. Priority of the Rental Agreement

6.1. Vehicle rental matters (use, liability, insurance, deductible/excess, cancellation, handover/return, etc.) are primarily governed by the Rental Agreement and booking confirmation. If there is a conflict between general information on the Website and the Rental Agreement, the Rental Agreement prevails. https://tripibuss.ee/en/rental-terms

7. Liability When Using the Website

7.1. Tripibuss is not liable for damage arising from:

• temporary unavailability or interruptions of the Website,
• failures of third-party services (e.g., payment intermediaries, telecom operators),
• issues with the User’s device, network, or software. https://tripibuss.ee/en/terms

7.2. Tripibuss remains liable to the extent required by law and does not exclude liability where such exclusion is not permitted by law.

8. Intellectual Property

8.1. The Website content (texts, design, images, logos, etc.) belongs to Tripibuss or is used lawfully and is protected by copyright. Without permission, you may not copy, distribute, or use the content for commercial purposes. https://tripibuss.ee/en/terms

9. Third-Party Links

9.1. The Website may contain links to third-party websites. Tripibuss is not responsible for the content, services, or privacy practices of those websites. https://tripibuss.ee/en/terms

10. Privacy and Cookies

10.1. Please read the “Privacy Policy” for personal data processing and the “Cookies” page for cookie usage. https://tripibuss.ee/en/privacy

11. Complaints and Dispute Resolution

11.1. We aim to resolve disputes primarily by agreement. Please contact us first: [helari@tripibuss.ee](mailto:helari@tripibuss.ee). https://tripibuss.ee/ 11.2. Consumers may also turn to the Consumer Disputes Committee (TTJA) according to their procedures. https://www.ttja.ee/tarbijavaidluste-komisjon 11.3. These terms are governed by Estonian law. If no agreement is reached, disputes are settled in court (in accordance with Tripibuss terms, in Tartu County Court unless the parties agree otherwise). https://tripibuss.ee/tingimused 11.4. Note: The EU’s former online dispute resolution (ODR) platform has been closed since 20 July 2025. https://consumer-redress.ec.europa.eu/site-relocation_en

12. Changes to the Terms

12.1. We may update these terms (e.g., due to service changes or legal requirements). Changes take effect upon publication on the Website. https://tripibuss.ee/en/terms