Question 1

Do I need authorization for driving abroad?

Accepted Answer

Inside Estonia, authorization is not required. For trips abroad, a written permission is required in the form of either a power of attorney or the rental agreement.

Question 2

Can I pay in cash?

Accepted Answer

We prefer bank transfer or card payments. Cash payment is possible only by prior agreement.

Question 3

Which documents are required?

Accepted Answer

You need a valid driver's license (category B, at least 2 years of experience) and an identity document (ID card or passport).

Question 4

Can I drive outside Estonia?

Accepted Answer

Yes, driving within the European Union is allowed. Trips abroad include extra fees and mileage limits according to the pricing rules.

Question 5

What should I do if an accident happens with the rental vehicle?

Accepted Answer

Notify the lessor immediately about any damage to the rental vehicle.

Question 6

How can I cancel my booking within 24h?

Accepted Answer

Free cancellation is available within 24 hours. You can cancel your booking free of charge on the [booking status](/en/booking-status) page. Free cancellation is not available if the rental period starts within 48 hours after payment. To view, change or cancel your booking, you need your booking number and the email address or phone number entered during booking.

Question 7

What is Casco (comprehensive) insurance and what does it cover?

Accepted Answer

Casco (comprehensive) insurance is optional cover for damage to your own vehicle. This Superkasko policy includes accident damage (incl. total loss), fire, natural disasters, vandalism, theft/robbery, and glass cover, plus 24/7 roadside assistance and animal-collision damage.

Validity: Europe (excluding Ukraine, Belarus, Russia)
Deductibles: standard €300; theft/robbery €300; glass €0; roadside assistance €0; animal collision €0
Note: even if the deductible is €0 for certain claims (e.g., glass, animal collision, roadside assistance), rental charges still apply for the days the vehicle is unavailable due to repairs.